Educational Seminar - Can Customer Service Increase Your Profits?

Can Improving Customer Service Increase Your Profits? 

On average, companies spend $19 to obtain a customer vs. $1 on training employees on how to keep a customer. Could ineffective customer service skills be hurting your business and costing you money? In this lively and interactive session you will learn:

·    How businesses known for premier customer service set standards for customer care that lead to more revenue and a loyal following
·    The easiest ways for a small business to adopt new standards without a large investment of money or time
·    The 3 C’s of Customer Service that everyone can use -  in person, on the phone, or by email
·    How to coach employees to improve their customer service skills
·    Strategies for measuring and rewarding excellent customer service 


Presented by  Ronna Caras, President, Caras Training  Ronna is known for providing practical solutions to real world customer service and sales challenges. She happily shares tools and techniques that everyone can apply regardless of business size or industry.   

Sponsored by Institution for Savings